Call for tender for website maintenance and technical support


Eurodad is looking for a contractor to provide NationBuilder website maintenance and technical support.

Deadline: 18 July 2024, 23:59 CET

Eurodad is a network of 60 NGOs across Europe, working on development finance advocacy. Our focus is on strengthening the power of European CSOs, working as part of a global movement to push governments and powerful institutions to adopt transformative changes to the global economic and financial system. More information can be found on our website.

In 2020, Eurodad launched a new website and intranet for members (KMP). As part of an integrated approach to increase the organisation’s outreach and better streamline its communications’ operations, the new website was built with NationBuilder, a software that allows the integration of CMS and CRM services. In support of our communications team, we are seeking a highly qualified and skilled consultant to provide NationBuilder maintenance and technical support for our website, intranet, database and mass mailing operations.

Objectives of the contract

Eurodad is looking for a highly qualified and skilled consultant to assist with NationBuilder software maintenance (website, intranet, database, mass mailing):

• technical support and emergency assistance,
• adjustment of functionalities/pages (design, development) to ensure user-friendliness
• implementation of custom integrations to optimise processes
• technical support/set up of consent subjects and forms to ensure GDPR compliance of our operations
• technical support/set up of monitoring tools (Google Analytics) 

Contract timeline

The contract has been scoped for a period of one year, renewable for up to 2 more years under this procurement process (depending on budget and level of satisfaction). It is envisaged that the contract will start end of July 2024.

Selection criteria

Eurodad selects suppliers/consultants to be awarded for a contract based on best value for money. For this tender, the following criteria will be considered:

  1. Cost
  2. Technical skills: demonstrated experience with NationBuilder
  3. Demonstrated professional competence and reliability: based on portfolio, examples of clients, similar contracts in the past, references and/or Eurodad’s past positive experience with bidder.
  4. Registration in a country considered eligible by the European Union under the grants that will contribute to this contract (including EU Member States, in the European Economic Area, a developing country or territory, or an Overseas Country or Territory associated with the EU).
  5. Commitment to Eurodad’s values: If the supplier can demonstrate a commitment to fair tax practices, (see for example the standards listed here) this will be taken into consideration and improve the chances of selection.

Exclusion criteria1 

If any of the following are true for the bidder at the time of submitting their tender or at any time during the procurement process, they will be excluded from consideration for winning a contract with Eurodad. The bidder may also be blacklisted for participation in future Eurodad procurements. By submitting a tender, the bidder declares that they are not in one of the following situations:

a) They are bankrupt, subject to insolvency, or being wound up, are having their assets administered by a liquidator or by a court, have entered into an arrangement with creditors, have suspended business activities, or are in any such situation arising from a similar procedure provided for in national (or EU) legislation or regulations; 

b) They have not fulfilled obligations relating to the payment of social security contributions or the payment of taxes in accordance with applicable laws; 

c) It has been established by a court’s final judgment or by a final administrative decision that the bidder is guilty of grave professional misconduct by having violated applicable laws or regulations or ethical standards of the profession to which the bidder belongs, or by having engaged in any wrongful conduct which has an impact on its professional credibility where such conduct denotes a wrongful intent or gross negligence. This includes:

i. misrepresenting the information required as part of this procurement procedure
ii. entering into agreement with other persons with the aim of distorting competition
iii. violating intellectual property rights
iv. attempting to influence the decision-making process during this procurement procedure
v. attempting to get confidential information that might give an unfair advantage in the procurement procedure

d) It has been established by a court’s final judgment that the bidder is guilty of any of the following:

i. fraud
ii. corruption
iii. relations with a criminal organisation
iv. money laundering or terrorist financing
v. terrorist offences or offences linked to terrorist activities, or inciting, aiding, abetting or attempting to commit such offences
vi. child labour or other offences related to trafficking of human beings

e) In the past, the bidder has shown significant failures in complying with the main obligations of a procurement contract with the client or financed by the European Union, which led to early termination or other contractual penalties, or which was discovered during checks or audits.

f) It has been established by a court’s final judgment or by a final administrative decision that the bidder has committed an irregularity.2

g) It has been established by a court’s final judgment or by a final administrative decision that the bidder has created an entity under a different jurisdiction with the intent to circumvent fiscal, social or any other legal obligations in the jurisdiction of its registered office, central administration or principal place of business.

h) It has been established by a court’s final judgment or final administrative decision that the bidder has been created with the intent described in point (g)

If Eurodad has any reason to be concerned that the bidder may be in one of these situations, Eurodad may request appropriate evidence. Additionally, if the bidder is selected for a contract, Eurodad will confirm that the contractor is not included in the list of EU restrictive measures (sanctions list)3.

How will Eurodad decide who wins the contract?

Eurodad has a Tender Committee made up of at least four members who will open and evaluate all tenders received. We will first check that all tenders are complete and submitted on time. Incomplete or late tenders will be rejected. We will then evaluate the tenders against the Selection Criteria listed above and select the supplier which offers the lowest price and best matches all the other Selection Criteria. Any supplier who matches one of the Exclusion Criteria will be rejected.

Anti-fraud policy

Eurodad has a zero-tolerance approach towards corruption and fraud in all its forms. Eurodad aims to prevent fraudulent activities and to respond to any allegations or potential fraud swiftly and effectively. If the bidder or any member of staff is aware of any corrupt or fraudulent activities in relation to this procurement process, they are requested to report it to Eurodad’s Director ([email protected]) immediately.

Privacy policy

If you decide to submit a tender to this call, please note that Eurodad will keep your information and offer for at least 10 years as it is legally required as supporting documentation for our donors even if you are not selected for the contract. For more information about our privacy practices please visit Eurodad’s website.

Specific requirements for tenders

Prices should be given in EUR, exclusive of VAT for a one-year contract, renewable for up to 2 more years under this procurement process (depending on budget and level of satisfaction).

Offers must be valid until the start of the contract (end of July 2024)

Instructions for submitting tenders

Deadline: Tenders must be submitted no later than 18 July 2024, 23:59 CEST. Tenders submitted after this time will not be considered.

Where and how to submit tenders: Tenders should be submitted via email to Martina Cannone [email protected] with the subject “Tender” and the tender reference: 2024-09

Language of tenders: The tenders must be in English. Supporting documents can be provided by the bidder in English.

The submitted tender package must include:

  • The complete offer with all relevant details:

    - The total price of the offer (in EUR, exclusive of VAT, for a one-year contract, renewable for up to 2 years)
    - If the bidder has other bundle deals that would meet some or all of Eurodad’s requirements (or more), please also provide your most competitive bundle offer that would best fit with Eurodad’s specified needs.
    - Description/evidence of how you comply with Eurodad’s selection criteria
    - Period of validity of the bid

  • The signed declaration on honour at the end of this document confirming that the bidder does not match any of the exclusion criteria

  • Companies must state the registration below and provide a copy of their company’s registration document, as proof of their nationality in compliance with the European Union’s Rules of Nationality.

  • If relevant, other documents that demonstrate how the bidder fits with the selection criteria may also be included.

Tenders which are incomplete or not submitted as described above will be excluded.

Contact Person

If you have questions about the terms of reference or invitation to tender requirements, please send these in writing to [email protected]. Please do not send tenders to this address. It is forbidden to discuss price with this contact person and this person will not be involved in the decision-making for this contract.


1These exclusion criteria are in compliance with the 1 Aug 2020 PRAG (the Practical Guide on contract procedures for European Union external action), Section
2The European Union defines ‘irregularity’ as “any infringement of a provision of Community law resulting from an act or omission by an economic operator, which has, or would have, the effect of prejudicing the general budget of the Communities or budgets managed by them, either by reducing or losing revenue accruing from own resources collected directly on behalf of the Communities, or by an unjustified item of expenditure.” (Article 1(2) of Council Regulation (EC, Euratom) No 2988/95)
3In compliance with 1 Aug 2020 PRAG, Section 2.4

Download the call for tender 

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